This site requires Javascript enabled to operate correctly. Please enable Javascript in your browser, or click here

FAQs

We hope we have answers to your questions here. If not or you need further clarification then please do not hesitate to contact us.

Tours FAQs

TOURS - Is aspect2i COVID prepared?

The world is gradually opening up again and we have to approach our tours slightly differently with Covid 19 in mind to ensure your safety and so that you can rest assured that we are doing all we can to ensure your safety during your time with us. We are regularly monitoring the government guidelines on Covid 19 and we are reviewing our activities to remain compliant with these and have conducted and completed a full risk assessment for our tour activities and as such we have implemented new practices and procedures to ensure the safety of you our clients and our leaders.

TOURS - Will COVID affect my booking?

To enable you to have complete peace of mind when planning ahead, we will offer you a full refund, transfer your booking of the same tour at a later date, or transfer of your booking to another tour if we are unable to run your tour due to Covid 19. If we have to cancel a tour due to government restrictions then the same conditions apply. These conditions replace our normal booking terms and conditions. We strongly recommend taking out travel insurance that covers every eventuality including tours in the UK.

TOURS - Do I need travel Insurance?

Our terms and conditions require you to arrange travel insurance that covers against the usual risks such as delays, lost baggage, by airlines, accident, illness, etc. The price of the tour does not include insurance. Whilst COVID is still around you should ensure that your travel insurance covers this aspect.

TOURS - Can I cancel?

Tours generally have to be cancelled no less than eight weeks before they run. Certain tours, such as Greenland, need to be cancelled at least 12 weeks before the start of the tour. If you wish to do this then please get in contact. You can get a full refund or you can allocate monies paid to another workshop, class or course.

WORKSHOPS & TOURS - Will I receive detailed information after booking?

We will send out joining instructions and other material you may need (such as guidance on flights, hotels, meeting times, clothing, equipment) before the workshop or tour is scheduled to run. If you have any specific information needs before then please do not hesitate to get in contact with us.

TOURS - is there a minimum number required to run tours?

Yes there is and this varies by tour. The tour will be confirmed 8 weeks before it is scheduled to run. If you need to make additional travel arrangements then please ensure that these are flexible or wait for us to confirm the tour is going ahead. If we are not able to run the tour then you can have a full refund or transfer to another tour, workshop or class.

TOURS - is accommodation single occupancy?

Yes it is. If you would like to share with another person then please contact us. Often a discount would be applicable and we will advise you of this.

Classes & Courses FAQs

WORKSHOPS, CLASSES & COURSES - Is aspect2i COVID prepared?

The world is gradually opening up again and we have to approach our workshops slightly differently with Covid 19 in mind to ensure your safety and so that you can rest assured that we are doing all we can to ensure your safety during your time with us. We are regularly monitoring the government guidelines on Covid 19 and we are reviewing our activities to remain compliant with these and have conducted and completed a full risk assessment for our workshop activities and as such we have implemented new practices and procedures to ensure the safety of you our clients and our leaders.

WORKSHOPS, CLASSES & COURSES - Will COVID affect my booking?

To enable you to have completed peace of mind when planning ahead we will offer you a full refund, transfer your booking of the same workshop at a later date or transfer of your booking to another workshop if we are unable to run your workshop due to Covid 19. If we have to cancel a workshop due to government restrictions then the same conditions apply. These conditions replace our normal booking terms and conditions.

ONLINE - How long do I have access to the online learning videos and material?

You have lifetime access to all course materials you are enrolled to. From time to time we will update videos and add new content and these will also be available to you.

ONLINE - Why is online learning on another web site?

We have a dedicated platform tailor made for our online courses and hosted by LearnWorlds. You can access all our courses at learnonline.aspect2i.co.uk. When signing up for a course for the frist time you will set up an account with a user id and password and you will use this to access all your courses from there on.

ONLINE - I have forgotten my password or user id - how do I get these back?

Simply follow the link https://learnonline.aspects2i.co.uk and click on 'sign in'. Here you can ask for a new password. Your user id is the email you signed up with. If you are having any problems then please get on touch and we will help you resolve the problem.

WORKSHOPS, CLASSES & COURSES - are hotels included?

All of our residential masterclasses have hotel accommodation on a bed and breakfast basis included. If you do not need this then please get in touch and we can offer discount on the price.

WORKSHOPS, CLASSES & COURSES - Can I cancel?

These have to be cancelled no less than eight weeks before they run. If you wish to do this then please get in contact. You can get a full refund or you can allocate monies paid to another workshop, class or course.

Online courses can be cancelled within 30 days from when you have subscribed. If you have booked the wrong course or want to move to another course then please get in contact with us.

One Day Workshops and Classes - You cannot cancel within 30 days of the workshop or class. If you cancel before then you can get a full refund or you can allocate monies paid to another workshop, class or course.

WORKSHOPS, CLASSES & COURSES - What time do they start and end?

Most one day and advanced workshops start at 10.00am on the first day and between 3.00pm and 4.00pm on the last. So a one day workshop will run between 10.00am and 3.00pm- 4.00pm. You will receive joining instructions before the workshop advising you of specific times, arrangements for accommodation if applicable and guidance on what camera equipment you will need and recommendations on clothing and other preparations.

WORKSHOPS, CLASSES & COURSES - how much experience do I need to attend?

Generally our workshops are suited to all levels. If you are a real beginner then please call us for some further advice. If you are at all unsure of what level you are or whether a particular workshop is suited to you, please do not hesitate to call or email us. We would be very happy to help you select the right workshop.

WORKSHOPS, CLASSES & COURSES - How many people are there on a workshop?

ADVANCED classes are limited to 4 people per instructor. One day workshops in the field will run with up to 8 people.

WORKSHOPS, CLASSES & COURSES - is there a minimum number required to run workshops?

Yes there is. Normally this is three people. If you need to make additional travel arrangements then please ensure that these are flexible or wait for us to confirm the workshop is going ahead. If we are not able to run the workshop then you can have a full refund or transfer to another workshop or class.

WORKSHOPS, CLASSES & COURSES - do you cater for special diets?

Yes. Let us know your requirements and we will pass them onto the hotel or venue being used.

WORKSHOPS, CLASSES & COURSES - is accommodation single occupancy?

If it is included in the workshop, class or course, the yes. If you wish to share with another person then please get in contact with us. We can usually offer a discount in these cases.

Book FAQs

digital books - I have lost my download link what can I do?

Please get in touch with us so we can arrange a new link for you.

digital books - do I need anything special to read ebooks?

Our digital books are in PDF format so can be read on most devices without any special apps or software.

Print books - how much will postage and taxes be?

Postage varies by book (ie the size and weight) and destination. When buying your book you will be presented with the postage costs at check out. Import taxes are the responsibility of the buyer. We will ship with a customs form stating that it is a book with a value of £10.

print books - my book hasn't arrived - what can I do?

Please get in touch with us so we can investigate.

print books - you don't send books to the country I live in - what can I do?

Please get in contact and we will see if we can make a special delivery for you.